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Frequently Asked Questions
WE SHIP ALL ORDERS PROMPTLY, USUALLY WITHIN 1 BUSINESS DAY. MOST CUSTOMERS IN THE U.S. RECEIVE THEIR GIFTS WITHIN 3-7 BUSINESS DAYS.
INTERNATIONAL ORDERS ALSO SHIP RIGHT AWAY, BUT DELIVERY TIMES CAN VARY DUE TO CUSTOMS DELAYS, WHICH ARE OUTSIDE OUR CONTROL.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
YES! WE PROUDLY OFFER INTERNATIONAL SHIPPING FOR A FLAT $20 FEE. EMAIL US AT INFO@GETTHEPOPBOX.COM, AND WE WILL GLADLY SEND YOU AN INVOICE AND HELP ARRANGE THE PERFECT DELIVERY.
YES! AS SOON AS YOUR ORDER SHIPS, YOU’LL RECEIVE A TRACKING NUMBER BY EMAIL TO FOLLOW ITS JOURNEY. OUR FULFILLMENT TEAM ALSO MONITORS DELIVERIES TO ENSURE YOUR GIFT ARRIVES ON TIME.
NO SIGNATURE IS REQUIRED. YOUR PACKAGE WILL BE DELIVERED DIRECTLY TO THE DESIGNATED ADDRESS FOR A SEAMLESS AND STRESS-FREE EXPERIENCE.
YES! SIMPLY PLACE ONE ORDER AND EMAIL YOUR RECIPIENT LIST TO INFO@GETTHEPOPBOX.COM. WE’LL HANDLE THE REST TO ENSURE EACH GIFT REACHES ITS DESTINATION SEAMLESSLY.
NO. WE NEVER INCLUDE PRICING INFORMATION INSIDE OUR GIFT BOXES. EACH PACKAGE IS DESIGNED TO CREATE A SEAMLESS AND ELEGANT GIFTING EXPERIENCE, KEEPING THE FOCUS ON THE JOY OF RECEIVING.
EVERY POP BOX IS BEAUTIFULLY PACKAGED WITH PREMIUM WRAPPING, SIGNATURE DETAILS, AND A PERSONALIZED TOUCH. FROM THE MOMENT IT ARRIVES, OUR PACKAGING ENSURES EVERY UNBOXING FEELS LIKE A LUXURY EXPERIENCE.
YES! YOU CAN ADD A PERSONALIZED MESSAGE AT CHECKOUT, AND WE’LL INCLUDE IT IN A BEAUTIFULLY DESIGNED NOTECARD TO MAKE YOUR GIFT EVEN MORE SPECIAL.
YES! ALL FOOD ITEMS IN THE POP BOX ARE KOSHER-CERTIFIED, AND OUR DAIRY CHOCOLATES ARE CHOLOV YISROEL, ENSURING THE HIGHEST STANDARDS OF QUALITY AND KOSHER COMPLIANCE.
WHILE WE CAREFULLY SELECT PRODUCTS THAT DO NOT CONTAIN NUTS, WE CANNOT GUARANTEE THAT THEY ARE PRODUCED IN A NUT-FREE FACILITY. IF YOU OR YOUR RECIPIENT HAVE ALLERGIES, PLEASE CONTACT US AT INFO@GETTHEPOPBOX.COM BEFORE PLACING AN ORDER.
DUE TO THE EXCLUSIVE NATURE OF OUR LUXURY CURATED GIFT BOXES, ALL SALES ARE FINAL. HOWEVER, IF AN ITEM ARRIVES DAMAGED OR DEFECTIVE, PLEASE CONTACT US AT INFO@GETTHEPOPBOX.COM WITHIN 48 HOURS OF DELIVERY, AND WE’LL WORK TO RESOLVE THE ISSUE PROMPTLY. PLEASE INCLUDE PHOTOS FOR FASTER RESOLUTION.
AT THIS TIME, WE DO NOT OFFER EXCHANGES FOR INDIVIDUAL ITEMS INSIDE GIFT BOXES. EACH BOX IS CAREFULLY CURATED TO ENSURE A SEAMLESS AND LUXURIOUS GIFTING EXPERIENCE.
YES! WE SPECIALIZE IN CORPORATE AND LARGE-SCALE GIFTING. IF YOU’RE LOOKING TO IMPRESS CLIENTS OR EMPLOYEES WITH CUSTOM-BRANDED LUXURY GIFTS, CONTACT US AT INFO@GETTHEPOPBOX.COM FOR EXCLUSIVE PRICING AND PERSONALIZATION OPTIONS.
FOR FULLY CUSTOMIZED CORPORATE GIFTS, WE RECOMMEND PLACING ORDERS AT LEAST 8 WEEKS IN ADVANCE TO ENSURE AVAILABILITY AND SEAMLESS DELIVERY. NEED SOMETHING SOONER? LET US KNOW AND WE’LL DO OUR BEST TO ACCOMMODATE.
NFO@GETTHEPOPBOX.COM FOR PERSONALIZED GIFTING OPTIONS.